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11.11
2010
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“Customer experience is bigger than customer service in that it is the full, end-to-end experience. It starts when you first hear about Amazon from a friend, and ends when you get the package in the mail and open it.” - Jeff Bezos,  CEO, Amazon.com Method: Let’s Get Physical (With Services) | Co.Design

“Customer experience is bigger than customer service in that it is the full, end-to-end experience. It starts when you first hear about Amazon from a friend, and ends when you get the package in the mail and open it.”

- Jeff Bezos, 

CEO, Amazon.com

Method: Let’s Get Physical (With Services) | Co.Design

Reblogged: 1982*.

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Notas:
  1. groteskdesign ha reblogueado esto desde 2creativo
  2. 2creativo ha reblogueado esto desde 1982
  3. 1982 ha publicado esto